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Neotype Privacy Policy

Collective Software Group, S.L. informs you of its privacy policy applied to personal data.

Who is the controller of your data?

  • CONTROLLER: Collective Software Group, S.L.
  • NIF: B16363970
  • Address: Avenida del Chorrico 15, 30500, Molina de Segura, Murcia, Spain.
  • Email: info@csgcorporation.com

What type of data do we collect?

We may collect the following information:

  • Your identification data: name, surname, NIF, NIE or passport, language, country from which you interact with us, etc.
  • Contact details: telephone number, postal address, email, etc.
  • Economic and transactional information: your payment or card details, subscription information, etc.
  • Connection, geolocation and navigation data (if you interact with us from your mobile, for example).
  • Commercial information if you have subscribed to our newsletter.
  • Data about your tastes and preferences.

 

When we ask you to fill in your details in one of our forms, you will see that some fields are marked as mandatory (generally, with an asterisk). This data is necessary, so if you decide not to provide it to us, we will not be able to provide you with the service or give you the access you request.

For what purpose do we process your personal data?

We may process your personal data for the following purposes:

1. Management of your subscription

This purpose includes the processing of your data mainly to:

  • Manage your subscription to the platform, as well as the payment of the license fee.
  • Activate the necessary mechanisms in order to prevent potential fraud against you and against ourselves during the subscription process. If we consider that the operation may be fraudulent, this processing may result in the blocking of the transaction.
  • To invoice and make available to you the tickets, invoices and any other document proving payment.

2. To attend to the requests or queries you make through the different means incorporated into our platform

We will only process the personal data that is strictly necessary to manage or resolve your request or query.

3. For marketing purposes

To the extent that you subscribe to our newsletter, your personal data will be used to periodically send you company newsletters.

You must remember that you can unsubscribe from the newsletter at any time and free of charge by contacting us through the email address of the data controller or by following the instructions that we will offer you in each of our communications.

4. Usability and quality analysis to improve our services (Cookies)

If you access our platform, we inform you that we will process your browsing data for analytical and statistical purposes, that is, to understand the way in which users interact with it and thus be able to introduce improvements to it. Likewise, we occasionally carry out quality actions and surveys aimed at finding out the level of satisfaction of our clients and users and detecting those areas in which we can improve.

What is the legal basis for the processing of your data?

The legal basis that allows us to process your personal data also depends on the purpose for which we process it, so we will find different legal bases under the following purposes:

1. Management of your subscription

The processing of your data is necessary for the execution of the contract that binds us with you.

2. Customer service

We consider that we have a legitimate interest in responding to the requests or queries that you submit to us through the various means of contact that exist. We understand that the processing of this data is also beneficial to you as it allows us to be able to properly serve you and resolve the queries raised. When you contact us, in particular, for the management of incidents related to the use of the platform, the processing is necessary for the execution of the contract. When your query is related to the exercise of the rights about which we inform you below, or with claims related to our platform, what legitimizes us to process your data is the fulfillment of legal obligations on our part.

3. Marketing

The legitimate basis for processing your data for marketing purposes is the consent you provide.

For example, when you agree to receive personalized information through various means, when you authorize the sending of the newsletter, or when you accept the legal bases for participating in a promotional action.

In order to show you personalized information, we consider that we have a legitimate interest in profiling the information we have about you (browsing, preferences or purchase history) and the personal data you have provided us with, such as age range or language, since we understand that the processing of this data is also beneficial for you, because it allows you to improve your experience as a user and access information according to your preferences.

4. Usability and quality analysis

We consider that we have a legitimate interest in analyzing the usability of the platform and the degree of user satisfaction since we understand that the processing of this data is also beneficial for you, because the purpose is to improve the user experience and offer a higher quality service.

How long will keep your data?

1. Management of your subscription

We will process your data for the time necessary to manage your subscription, and subsequently for the legally established periods for the fulfilment of our tax obligations.

2. Customer Service

We will process your data for the time necessary to attend to your request or petition.

3. Marketing

We will process your data until you request to unsubscribe or cancel your subscription to the newsletter. If you participate in promotional actions, we will retain your data for a period of six (6) months from the end of the action.

Regardless of whether we process your data for the time strictly necessary to fulfil the corresponding purpose, we will subsequently keep them duly stored and protected for the time in which liabilities arising from the processing may arise, in compliance with the regulations in force at any given time. Once the possible actions in each case expire, we will proceed to delete the personal data.

Will we share your data with third parties?

In order to fulfil the purposes set out in this Privacy Policy, we need to give access to your personal data to third parties who support us in the services we offer you, which we detail below:

  • Financial institutions, for payment management.
  • Technology service providers who support us

We will not share your data with anyone, unless a law requires us to do so or if you have authorised us to do so. We may also share it in compliance with our legitimate interests (which, where appropriate, we will inform you of).

In addition, we inform you that we are present on the following social networks: LinkedIn and YouTube, to keep our followers informed about the company’s news and services.

You can access these social networks voluntarily and through the links available on the website itself or by accessing them directly and on your own from the browser or installed application.

You should know that this website is not responsible for the use of the data that these social networks may make. However, when this data is generated on the social network and is derived from an interaction with our official account, we will be jointly responsible for the processing together with the social network.

In order to consent to our transfer from this website and the processing of your data, you must carefully read the privacy policy of the social network you wish to access:


In this way, before clicking on the logos of the social networks present on our website, you can inform yourself and be redirected with prior knowledge of the processing of your data and on a voluntary basis.

What are your rights when you provide us with your data?

You can exercise your data protection rights free of charge by sending an email to our address info@csgcorporation.com, and telling us which right you want to exercise and why.

If we consider it necessary, we may ask you for documentation to identify you (for example, ID, credentials or others).

Your rights are the following:

  • Access. We request access to the data we have about you.
  • Rectification. Ask us to modify your data. Please note that, when you provide us with your personal data by any means, you guarantee that they are true and you undertake to notify us of any change or modification.
  • Deletion. Ask us to delete your data.
  • Limitation. Ask us to limit the use of your data. In this regard, we may ask us to temporarily stop using your data or to keep it for longer than we need it.
  • Portability. You can ask us to send you your own personal data, which you have provided to us, in an appropriate format (for example, Excel). You can also ask us to send it to another company or organization that you indicate to us.
  • Objection. When we use your personal data based on our legitimate interests, you may refuse to continue using it.
  • Objection to automated decisions. When we use your data to make decisions without the intervention of any person (for example, to create profiles about your personality or tastes), you may also prevent us from using it for these purposes.
  • Withdraw consent. If you have given us your authorization for any of the indicated uses, you have the right to withdraw that permission at any time.
  • Do you not agree with the way we have used your data? You can file a complaint with the Spanish Data Protection Agency https://www.agpd.es/portalwebAGPD/index-ides-idphp.php

Changes to the privacy policy

We may modify the information contained in this Privacy Policy when we deem it appropriate. If we do so, we will notify you in different ways through the platform, or even communicate it to your email address when the change in question is significant for your privacy, so that you can review the changes, evaluate them and, if necessary, object or unsubscribe from a service or functionality.

Information about cookies

We use cookies and similar devices to facilitate your navigation on the platform, to know how you interact with us and, in certain cases, to be able to show you advertising based on your browsing habits. Please read our Cookies Policy to learn more about the cookies and similar devices we use, their purpose and other information of interest.

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